Telecaller

Graduation

Skills:   Excellent Communication Skills,Teamwork,Computer Literacy,Problem-Solving Skills,Confidence,Adaptability,Customer Service Orientation,Ethical Conduct,Technical Skills,Active Listening,Time Management,

Employment Type:   Full Time, Permanent

Role / Category:   sales and marketing

Job Description

The role of a Telecaller is instrumental in facilitating communication between a company and its clients or customers. Telecallers are responsible for making outbound calls to potential or existing customers with the objective of promoting products or services, generating sales leads, or conducting surveys and market research. Their primary duties include initiating and managing phone conversations, following scripted sales pitches or conversation outlines, and persuading customers to take desired actions, such as purchasing products, scheduling appointments, or providing feedback.

Key responsibilities of a Telecaller include:

• Making a high volume of outbound calls to designated leads or customers.
• Presenting product information, pricing, and offers to prospects in a clear and persuasive manner.
• Identifying and qualifying sales opportunities through effective questioning and active listening.
• Handling customer objections and concerns professionally and providing appropriate solutions or responses.
• Recording accurate and detailed information about customer interactions, including call outcomes and feedback, in the company's database or CRM system.
• Following up with leads or customers to nurture relationships, gather additional information, or provide further assistance as needed.
• Collaborating with sales and marketing teams to achieve sales targets and support overall business objectives.
• Adhering to company policies, procedures, and compliance standards while conducting telecalling activities.

Successful Telecallers possess strong communication, persuasion, and interpersonal skills, along with a positive attitude and resilience in handling rejection or objections. They must be comfortable working in a fast-paced environment and have the ability to multitask and prioritize tasks effectively. Additionally, proficiency in using telecommunication software and CRM systems is often required for this role.