IT Support & QA Executive

Education : Any graduate

Skills : Manual Testing, Website Testing, Software Testing, Functional Testing, UI Testing, Bug Tracking, Test Case Preparation, Test Reporting, Website Maintenance, Domain & Hosting Management, SSL & Email Co

Employment Type : full time

Role / Category : Software Testing / Quality Analyst

Job Description

Key Responsibilities:

1. Conduct functional and UI testing of websites and software before deployment.
2. Identify, document, and track bugs/issues, and ensure timely resolution with the development team.
3. Provide technical support to customers for website/software-related queries.
4. Troubleshoot issues related to domain, hosting, emails, and software installations.
5. Prepare test cases, test reports, and user guides.
6. Maintain customer interaction logs in a ticketing/support system.
7. Coordinate with developers to ensure customer requirements and feedback are properly implemented.